Senior Technical Support Engineer (Contract On-site)

Job Description -Vibrant and dynamic work environment -Competitive salary -Great growth potential in a fast-growing AI and Cloud industry -Work location : 1 Utama Mall Shopping Center, Bandar Utama -Employment Type : Contract for 1 year with shift rotation (6 days per week) -Potential for renewal depending on project basis and performance -Project type : ANPR (Automatic Number Plate Recognition) -6 days working with 1 day off (OT will be provided) -Morning shift and night shift rotation Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies. Thus, we are looking for an Technical Support Engineer to : -Oversee ANPR system operations, ensuring smooth functionality of both hardware and software. -Act as the primary escalation point for complex technical issues. -Coordinate troubleshooting efforts and assign tasks to technical support staff. -Liaise with the mall’s facility management team and vendors for maintenance and repair schedules. -Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification -Ensure compliance with SLAs, uptime requirements, and incident response times. -Provide weekly / monthly reports on system performance, issues encountered, and resolution actions. -Conduct training and guidance for junior technical support staff. -Document system updates, fixes, and modifications for reference. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-tapway-job-senior-technical-support-engineer-contract-on-site]

Job Requirements -Basic knowledge of computer networking and operating systems -2-3 years experience in technical support fields or project management. -Basic software or programming knowledge and basic Network configuration, such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System -Possess good software and hardware troubleshooting skills. -Must have own transport to travel to client's sites -Must be willing to work on short notice outside of work hours  -Team player and able to deliver solutions within a tight timeline.  -Good communication skills in written and spoken English and Bahasa Malaysia.  -Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others -An unending willingness to learn -Strong leadership qualities -Must be willing to work in a highly dynamic and challenging technology company environment.