Associate Engineer (Workplace) – IT Fresh Graduate

CTC GLOBAL SDN BHDKlang City, Selangor, Malaysia

20 days ago

Job description

Responsibilities

Technical Support : Provide first-level support for hardware, software, printers, and network
Troubleshooting : Diagnose common problems and escalate complex cases to senior engineers or supervisors.
System Setup : Assist with installation, configuration, upgrades, and preventive maintenance of IT systems.
Deployment & Rollouts : Support new deployments, relocations (Moves, Adds, Changes), and project rollouts.
Service Delivery : Ensure all tasks meet SLA requirements and deliver high customer satisfaction.
Escalation Management : Escalate unresolved issues properly and follow up to ensure timely closure.
Inventory & Documentation : Assist in maintaining IT equipment inventory and keep accurate service records.
Learning & Mentorship : Participate in structured training, shadowing, and guided assignments under experienced mentors.
Skills Development : Pursue relevant certifications and continuous learning as part of your career growth

Requirements

Qualifications : Degree / Diploma in Computer Science, Information Technology, or Computer / Telecommunication Engineering.

Technical Expertise : Good knowledge of IT troubleshooting methodology, root cause analysis, and system diagnostics.

Communication Skills : Fluent in English, with strong written and verbal communication abilities. (Mandarin will be an added advantage)

Interpersonal Skills : Possess good interpersonal skills, with a customer service mindset.

Adaptability : Flexible and able to thrive in a fast-paced IT environment while meeting evolving user requirements.

Independence : Able to take ownership of tasks and work effectively with minimal supervision.

Mobility : Willing to travel within Klang Valley and possess own transport

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It Graduate • Klang City, Selangor, Malaysia