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English Speaker for Travel Project - Cyberjaya

English Speaker for Travel Project - Cyberjaya

ConcentrixCyberjaya, Selangor, Malaysia
10 hours ago
Job description

English Speaker for Travel Project - Cyberjaya

Essential Functions / Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and / or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and / or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
  • Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as English. (With basic understanding to industry related terminologies).
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and / or program, additional experience / skills may be required

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    Speaker • Cyberjaya, Selangor, Malaysia