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Senior Merchant Service Executive (Ipoh)

AEON Credit Service (M) BerhadIpoh, Perak

30+ days ago

Job description

Proactively engage with existing merchants to understand their needs and identify opportunities to grow their business.

Onboard new merchants, guiding them through the setup process and ensuring a seamless experience.

Provide ongoing support and training to merchants, addressing any concerns or issues in a timely manner.

Develop and implement effective sales strategies to acquire new merchants and expand our merchant network.

Collaborate with cross-functional teams to enhance the merchant experience and drive continuous improvements.

Maintain accurate and up-to-date records of all merchant interactions and transactions.

Contribute to the overall growth and success of the Merchant Services department.

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Degree in Marketing, Communications or a related field.
Minimum 3-5 years of experience in a sales or account management role, preferably in the financial services or merchant services industry.
Familiarity with the local merchant landscape and industry regulations is an advantage.
Excellent problem-solving and customer service skills, with a proven track record of delivering exceptional client experiences.
Proficient in Microsoft Office suite and comfortable using various sales and customer relationship management (CRM) tools.
Strong negotiation and influencing skills to drive successful outcomes.
Possess own transport preferably car, with valid driving license.

Senior Executive • Ipoh, Perak