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Technical Support Administrator

Rimini StreetSepang, Selangor, Malaysia

22 hours ago

Job description

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About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

About Rimini Street, Inc.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include :
Reporting (building, refining, and maintain)
Monitoring Contingent Workforce engineers
Investigating data anomalies
Compiling supporting information for client investigations
Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
Assist new Engineers with HR Onboarding and Training task
Monitor & Escalate cases in jeopardy of violating Service Level Agreements
Manage and maintain on call schedule in XMatters tool
Documenting operational processes, quality expectations, and reporting against expectations

Additional Duties & Responsibilities

Other job-related duties and responsibilities may be assigned from time to time.

Location

Remote - Malaysia

Education

Bachelor's degree or equivalent relevant experience

Language

Fluent Mandarin or Japanese speaking and writing skills

Excellent English speaking and writing skills

Experience

Experience in a technology-based field

Project Management or operations support experience welcomed

Skills

Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.

Project Management or Operations focused

Self-starter, equally as happy to work on their own and in teams

Self-confident with ability to work with and influence senior management

Very strong work ethic and team player with a positive “do what it takes” attitude

Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus

Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)

Strong aptitude for utilizing Business Intelligence tools

Strong problem solving, organizational and collaboration skills

Good analytical skills

Excellent written, oral and presentation skills

Strong proficiency in MS Office products, especially Excel would be highly regarded

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017

Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here :

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit Note : Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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Technical Support • Sepang, Selangor, Malaysia