Technical Support Engineer (Fully Remote)
BTI Executive SearchPasir Gudang, Johor, Malaysia6 hours ago
Job description2–5 years of experience in Technical Support , Application Support. Open to junior engineers with strong problem‑solving skills and a desire to learn enterprise software environments. Databases : SQL Server, Oracle, DB2 Web / Application Servers : Tomcat, WebSphere Strong analytical thinking with the ability to read logs, trace errors, and reproduce customer setups. Able to clearly communicate technical details to both technical and non‑technical audiences. Write clear, detailed reports for issue escalations and documentation. Customer service mindset : patient, calm, and solution‑oriented. Team player with the ability to work independently when needed. Adaptable and comfortable in a fast‑paced, evolving technical environment.
Technical Support Engineer (Fully Remote)
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- Handle technical support tickets via email, phone, or remote access tools.
- Diagnose and resolve application issues related to configuration, design, or performance.
- Collaborate with internal teams (Product, QA, Engineering) on complex or escalated issues.
- Recreate customer environments to reproduce and analyze reported problems.
- Test and validate software patches, upgrades, and hotfixes prior to release.
- Document issues, resolutions, and best practices in the knowledge base.
- Participate in team meetings to share insights and continuous improvements.
Key Requirements
Technical Environment
Problem‑Solving & Analysis
Soft Skills
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Information Services
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Technical Support Engineer • Pasir Gudang, Johor, Malaysia