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IT Helpdesk

DHL ExpressKuala Kubu Bharu, Selangor, Malaysia

30+ days ago

Job description

Overview

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

To provide IT first tier support for all IT related issues.
To provide simple user training and on-going user support.
To log and resolve all reported IS issues within agreed SLA into ServiceNow System.
Provide support for Video Conferencing ,off-site meetings ,webcast support and key AP events.
To work with vendor for support issues.
To manage service quality provided by vendor.
To partner with ITSC support for issues not related to local.
To provide IT support for all IT related issues.
To partner with Area Technical Services in desktop standards and configurations.

Technical Skills

In depth knowldege of maintaining desktop computers, printers and peripheral hardware / software

In depth knowledge and experience supporting Microsoft XP, MS Outlook and MS office suite.

Familiarity with network concepts like TCP / IP, DNS,DHCP, WINs..

Remote troubleshooting via phone, Netmeeting.

Setting up and troubleshooting of VPN (SecureAccess)

Familiar with basic video conferencing / audio conferencing

YOUR PROFILE

Exhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.

Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.

Typically requires at least Diploma in Information Services in Information Servicesand or 1- 2years of working experience.

OUR OFFER

Strong career support in a international environment

Great culture and colleagues

Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

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It Helpdesk • Kuala Kubu Bharu, Selangor, Malaysia