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Global Client Manager

Global Client Manager

Applicable LimitedCyberjaya, Selangor, Malaysia
2 days ago
Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Job Summary

The Global Client Manager (GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value‑added services, to ISPs and Internet‑centric companies, both domestically and internationally. This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms. In addition, the GCM may be assigned existing customers, where the GCM is responsible for managing all aspects of account needs. Within assigned accounts the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco‑system. The GCM will be responsible for leading the strategy and success of the customer’s overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

Job Description

  • Generate incremental new sales consistent with monthly targets
  • Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
  • Development and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations
  • Development of close working relationships with NTT international affiliate companies
  • Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key eco‑system team members to drive successful and meaningful customer experience with GIN.
  • Development of a sales plan consistent with department objectives.
  • Track, manage, and report ongoing activity relative to plan
  • Flexibility to work outside of standard 8am-5pm local time zone hours.
  • Ability to travel up to 50%, or as needed.
  • Performs other duties as they may be assigned

Education / Qualifications Required

  • Bachelor’s Degree in Business, Marketing, Finance or related field preferred.
  • Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services
  • Have a good understanding of the respective strengths and weaknesses of such Providers.
  • The ideal candidate would be bilingual, proficient in English and one of the following languages : Chinese, Korean, or Thai, to support our APAC customers. This role requires strong communication skills in both languages to effectively engage with our diverse client base

    • Work Experience Required

  • Good knowledge of all Microsoft Office applications.
  • Minimum of 3-5 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth
  • Good knowledge of Salesforce.com or similar CRM.
  • A track record of over‑achieving sales quotas

    • Skills and Core Competencies

  • Development of complex multi‑component business solutions within the Technology and / or ISP industries
  • Must be familiar with the unique technical requirements of IP Transit network customers.
  • Thorough understanding of the underlying technologies and economics of the Internet.
  • Ability to prepare and deliver professionally structured and written customer proposals with limited supervision
  • Excellent communication skills, both verbal and written

    • Organizational Relationships

  • Must be able to efficiently communicate to senior management both within and outside the company.
  • Ability to work efficiently with finance, sales engineering, legal, IP engineering resources

    • Workplace type

    Hybrid Working

    Equal Opportunity Employer

    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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    Manager Manager Global • Cyberjaya, Selangor, Malaysia