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Pre-sales Engineer

MetapriseKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Overview

Our mission is to revolutionize financial management by providing advanced, AI-driven AR / AP solutions that empower businesses of all sizes to optimize cash flow, automate operations, and seamlessly manage global transactions. We strive to deliver innovative, end-to-end financial solutions that integrate effortlessly with existing systems, enhance security, and drive efficiency, enabling our clients to focus on growth and success in an increasingly complex and connected world.

The Role

The Role :

We’re looking for a Pre-sales Engineer to be the technical and product bridge between our customers, sales, and product teams. In this role, you’ll join discovery calls and demo sessions with prospective customers, uncover their real business needs, and translate them into actionable insights for our product and engineering teams. You’ll ensure every new customer has a smooth, value-driven onboarding experience that sets the stage for long-term success. This role is ideal if you’re passionate about both technology and customer success — someone who loves solving complex business problems, shaping product direction, and helping enterprises get the most out of innovative AI-powered financial tools.

What You’ll Do

Participate in discovery & demo calls : Collaborate with Sales to understand prospects’ workflows, pain points, and requirements during early-stage conversations
Uncover customer needs : Ask the right questions, document requirements, and translate business language into clear product insights
Design onboarding pathways : Help configure initial setups, integrations, and workflows that show customers how Metaprise solves their real problems
Act as the voice of the customer : Provide structured feedback and feature requests to the Product team, helping guide roadmap priorities
Bridge Sales & Product : Ensure handoffs are seamless — Sales closes the deal, and Product gets clear requirements for implementation
Support successful adoption : Work closely with early customers to validate use cases, optimize workflows, and showcase measurable ROI

Ideal Profile

What We’re Looking For

2 years of experience in solution engineering, onboarding, customer success engineering, or pre-sales— ideally in B2B SaaS, FinTech, or automation software

Strong communication skills — you can talk to CFOs about business goals and to engineers about APIs and integrations

Ability to capture complex customer requirements and translate them into product specs

Hands-on with demos and technical onboarding — you’re comfortable configuring tools, setting up integrations, or running test workflows

Proficiency with CRM (HubSpot / Salesforce) and SaaS tools; familiarity with ERPs, AR / AP, or financial automation is a plus

Analytical and structured thinker — you know how to connect customer needs with product capabilities

Startup mindset — proactive, adaptable, and excited to work across functions in a fast-moving environment

What’s on Offer?

A role that offers a breadth of learning opportunities

Flexible working options

Attractive Salary & Benefits

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Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia