Retail Manager

The company

Swatch is an iconic and bold timepiece that played a pivotal role in rescuing the Swiss watch industry, thanks to the visionary leadership of Nicolas Hayek. Bursting with color, joy, and personality, Swatch watches are known for being loud, playful, and endlessly reinvented. Proudly Swiss Made, each watch is crafted with just 51 components, allowing for efficient industrial production and an accessible price point.

Since its debut in March as the second watch, Swatch has sold hundreds of millions of units, quickly becoming one of the worlds most recognizable brandsall while staying true to its original spirit.

Renowned for its groundbreaking ideas and love of creative provocation, Swatch continues to surprise and delight. Its watches serve as a vibrant canvas for artists across diverse styles, making it arguably the worlds largest wearable art gallery. The Swatch Art Peace Hotel in Shanghai furthers this vision, offering a unique space for artists-in-residence from around the globe.

Swatchs influence also extends into the world of niche sports. Through its support of the Swatch Proteam and events in Freestyle Skiing, BMX, and Drone Racing, the brand has helped bring these exciting disciplines into the spotlight.

Job description

About the Role

We are seeking a dynamic and experienced Retail Manager to lead the operations of our retail store in Malaysia. This full-time position plays a vital role in ensuring seamless store performance and delivering an outstanding customer experience.

Key Responsibilities

• Team Leadership : Manage, mentor, and motivate a team of sales associates to achieve performance goals and foster a positive work environment.
• Store Operations : Oversee daily operations including inventory control, merchandising, and cash management to ensure efficiency and accuracy.
• Sales Strategy : Develop and execute effective sales strategies to meet and exceed store targets.
• Cross-Functional Collaboration : Work closely with corporate teams to align store activities with broader business objectives and uphold brand standards.
• Customer Experience : Ensure exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Process Improvement : Identify opportunities to enhance operational efficiency and implement cost-saving initiatives.
• Compliance : Ensure adherence to all relevant laws, regulations, and internal company policies.

Profile

Professional requirements

Jalan Raja Chulan 67

Kuala Lumpur (Kuala Lumpur)

Malaysia

Company address

The Swatch Group (Malaysia) SDN BHD

Level 22 Wisma Goldhill

67, Jalan Raja Chulan

MY- Kuala Lumpur

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