Customer Experience Center

Job description :

Handle inbound calls from customers, addressing their inquiries

Provide accurate information about products and services

To key in tracing requests in CS Platform for tracing units and branches to further follow up

Escalate complex issues to the appropriate department or supervisor when necessary.

To arrange pick up order for customer & to provide CSTC reference number accordingly

Participate in training and coaching sessions to improve performance

Make outbound calls to follow up on customer inquiries or resolve issues

Respond promptly to customer inquiries via the social media platform

Engage with multiple customers simultaneously while maintaining high service standards

Handles myGDEX Technical Inquiries and refund processes

Ensure to meet department Key Performance Indicators (KPI)

Meet personal / team qualitative and quantitative targets

Qualifications :

• Proven experience in customer relationship management, preferably in the shipping or logistics industry.
• Exceptional communication and interpersonal skills.
• Strong analytical abilities with a focus on data-driven decision-making.
• Proactive problem-solving skills and a customer-centric mindset.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Minimum SPM qualification with 1 year working experience, or
• Minimum Diploma qualification in any field

Job Types : Full-time, Permanent

Pay : RM2, RM2,500.00 per month

Benefits :

Work Location : In person