Assistant Manager, Fraud & Compliance

Career Opportunities : Assistant Manager, Fraud & Compliance (22551)

The Assistant Manager, Fraud & Compliance is responsible to safeguard the integrity of our airline's loyalty programme – Enrich. The ideal candidate will serve as the frontline defender against fraudulent activities and the custodian of the programme's compliance framework who will be responsible for managing internal and external audits to ensure the programme's operations fully comply with internal policies and external regulatory standards. The candidate will join a dynamic and highly-collaborative environment, working closely with a cross-functional team and external vendors to protect the programme’s assets and uphold the reputation of Enrich.

Key Accountability

• Conduct structured periodic review and escalation of anomalies using fraud detection tool to identify and report fraud risks for further investigations.
• Monitor loyalty programme transactions and member accounts for suspicious patterns and potential fraudulent behaviour such as account takeover, points pooling, fraudulent accruals / redemptions, and promotion abuse.
• Execute immediate actions to mitigate fraud losses, including account suspension, points reversal, and communication with members.
• Develop and implement controls and techniques to prevent loyalty fraud.
• Perform risk and fraud analysis to identify programme vulnerabilities and patterns, using insights to recommend and implement preventive system parameters.
• Lead and conduct detailed investigations into suspected fraud cases.
• Collaborate with internal and external stakeholders to gather evidence and resolve cases of fraud.
• Maintain detailed records of investigations and outcomes to determine root cause and business impact.
• Conduct periodic compliance checks to ensure the loyalty programme complies with all relevant regulations and internal policies.
• Serve as the primary point of contact for all internal and external audits related to Enrich (i.e., coordinate audit requests, gather necessary documentation, and manage the timely and accurate fulfilment of audit requirements), as well as leading the remediation of audit findings and implement corrective actions.
• Assist in the creation, updating and enforcement of fraud prevention, compliance, and audit-readiness policies, standards, and operating procedures.
• Stay updated on regulatory changes, industry best practices and promote a culture of compliance and ethical behaviour within the organization.
• Prepare and present regular reports on fraud trends, investigation outcomes, audit status, compliance health, and programme integrity metrics to senior management.

Qualification & Working Experience

Areas of Experience

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