Customer Service Representative- English (Local Malaysian)TP • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Service Representative- English (Local Malaysian)
TP • Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job descriptionionsLocal Malays iansProficient in Eng lish (written and spok en).Mini mum SPM / Diploma / De gree (Fresh graduates are encouraged to app ly).Prior customer service experience is an advantage but not requi red.Strong communication skills with a customer-first attit ude.Ability to work in a fast-paced environm ent.Willing to work on rotational shifts (if required by the proje OfferCompetitive salary pa ckageTraining and onboarding pro videdCareer growth in a global co mpanyMulticultural and supportive working enviro nmentOpportunity to work with a premium five-star hotel
Customer Service Representative - English (Local Malaysian)
Join to apply for the Customer Service Representative- English (Local Malaysian) role at TP
Key Responsibilities
- iesProvide customer support via phone, email, and chat for hotel-related inquiri
- es.Assist customers with reservations, cancellations, booking changes, and general informati
- on.Ensure all customer interactions are handled professionally and meet quality standar
- ds.Identify customer needs and provide accurate information or suitable alternativ
- es.Follow company procedures, guidelines, and SLA requiremen
- ts.Work closely with internal teams to elevate issues when necessa
- ry.Maintain a high level of customer satisfaction through effective communication and problem-solvi
Qualifications
Benefits
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Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia
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