Head, Digitalisation & Automation, Digital Banking

Overview

Maybank – Federal Territory of Kuala Lumpur, Malaysia. The Head of Digitalisation & Automation is accountable to set the direction of the unit to meet organization, sector & department objectives as defined in role impact. The role leads the team to build, deliver & support solutions via RPA & Low Code. You will align to the organization objectives & lead the team towards success.

Responsibilities

• Translate organization strategies and objectives into operational level objectives.
• Create roadmap and implementation plans to meet the translated objectives of the unit.
• Build, coach & continuously improve team practices and produce high-performing team members that take pride in their results.
• Provide accurate and regular reporting on the team’s technical performance.
• Develop and maintain technical protocols and quality standards for the platform.
• Create roadmap and implementation plans for the platforms.
• Craft the overarching architectural strategy and lead implementation of complex software solutions.
• Architect and design solutions based on the requirements and align with the platform technology roadmap.
• Ensure designs and builds meet performance, scalability, security and stability requirements.
• Keep updated on latest technology developments and features.
• Produce high-quality applications, perform technical design reviews, code reviews and resolve technical issues.
• Oversee deployment and implementation of CI / CD practices.
• Ensure delivery targets are met by individuals and the team.
• Ensure procedures are built, tested and transferred to operations to support outstanding service delivery.
• Platform operations : maintenance, environment management, Level-1 to Level-3 support, service availability commitment, license management.
• Takes ownership and hands-on service, incident and problem identification & resolution as part of post-implementation warranty period.
• Compliance with bank’s standard practices and build internal procedures to meet operations objectives.
• Provide technical guidance, trainings and documentation.
• Work with stakeholders to define and refine requirements and present technical solutions clearly.
• Collaborate effectively with cross-functional teams and stakeholders to ensure delivery success.
• Regional collaboration and support.
• Take ownership and solve technical problems as part of level 1 & 2 support for RPA and LowCode platform within the service level agreement. Resolve, track and manage tickets to level 3 support.
• Drive initiatives to improve RPA operations continuously.

Job requirements

Seniority level

Employment type

Job function

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