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Technical Lead, Middleware System Services

Technical Lead, Middleware System Services

RHB BankKuala Lumpur, Kuala Lumpur, Malaysia
12 hours ago
Job description

Overview

Technical Lead, Middleware System Services

Key Responsibilities

  • Spearhead the technical design and architecture planning for Enterprise Middleware systems and associated technologies, ensuring alignment with organizational goals and adherence to industry best practices.
  • Execute the construction and implementation of resilient infrastructure setups, leveraging deep knowledge of Enterprise Middleware systems to achieve high availability, reliability, and performance.
  • Conduct configuration and performance tuning of Enterprise Middleware systems, optimizing resource utilization to ensure peak system performance.
  • Develop and maintain exhaustive technical documentation, encompassing system configurations, troubleshooting procedures, and best practices.
  • Act as the primary technical resource for intricate troubleshooting and analysis, resolving escalated technical issues and guiding the engineering team.
  • Manage incidents, devise mitigating strategies, assess damage, and recommend short and long-term corrective measures.
  • Ensure that Enterprise Middleware systems are available at least 99.96% of the time (or according to defined SLA / OLA).
  • Collaborate with cross-functional teams to integrate Enterprise Middleware systems into the broader IT infrastructure.
  • Keep abreast of emerging technologies and industry trends related to Enterprise Middleware systems, providing informed recommendations for continuous improvement.
  • Lead and mentor a team of Engineers, instilling a culture of knowledge sharing, skill development, and technical excellence.
  • Facilitate knowledge transfer sessions and training programs to elevate the technical proficiency of the team.
  • Contribute to strategic planning for IT infrastructure projects, offering key technical insights and recommendations.
  • Manage technical IT infrastructure projects with minimal supervision and collaborate with different application and infrastructure teams to deliver within project timelines.
  • Ensure compliance with security standards, policies, and regulatory requirements across all aspects of Enterprise Middleware systems management.
  • Ensure compliance with internal audit requirements and internal and external system evaluation criteria, ensuring activities adhere to RHB Group's IT framework, policy, guideline, manual, transformation, and strategy.
  • Ensure strict adherence to Group frameworks, policies, guidelines, and manuals, including but not limited to :

RHB Banking Group's Technology & Cyber Risk Management Guideline

  • IT Asset Obsolescence Management Lifecycle
  • IT Asset Capacity Management Lifecycle
  • IT Asset Management Lifecycle
  • Patch Management Lifecycle
  • Drive technology improvement initiatives, identifying opportunities for innovation and efficiency enhancement.
  • Participate in the evaluation and implementation of new technologies and solutions to enhance the Group's IT capabilities.
  • Collaborate with vendors to assess new products, features, and updates related to Enterprise Middleware systems, making informed recommendations for adoption.
  • Implement and enforce technical standards and best practices in the Enterprise Middleware systems environment.
  • Play a pivotal role in the successful execution of strategic IT projects, ensuring technical alignment with Group's objectives.
  • Take ownership of the technical lead role in the development and execution of disaster recovery and business continuity plans for Enterprise Middleware systems.
  • Oversee the implementation and administration support of IT systems and platforms for efficiency, cost-effectiveness, and time savings.
  • Support and maintain High Availability / Clustering / Power HA / MQ Cluster Solutions : Enterprise Middleware systems and related technologies.
  • Participate in managing on-call and onsite support for off-hours and weekend activities.
  • Analyze performance monitoring data and collaborate with other parties to resolve application performance issues and restore acceptable customer experience in the usage of the application.
  • Plan for capacity, obsolescence, and patch management to improve IT service and align with short, medium, and long-term business requirements.
  • Provide regular reports and updates on the performance, availability, and health of Enterprise Middleware systems to relevant stakeholders.
  • #J-18808-Ljbffr

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    Technical Lead • Kuala Lumpur, Kuala Lumpur, Malaysia

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