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Senior Director, Global Business Services (GBS) Centre.

Senior Director, Global Business Services (GBS) Centre.

Avensys ConsultingKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Overview

Senior Director, Global Business Services (GBS) Centre. This is an executive leadership role within a well-established IT services brand. The role focuses on delivering captive shared services to the Singtel Group with a customer-centric, high-quality, and scalable service experience.

Notes : This description reflects responsibilities, qualifications, and terms as provided; non-essential boilerplate and site-specific notices have been minimized.

Responsibilities

  • Service Delivery Leadership : Provide strategic and operational leadership for the delivery of captive shared services to the Singtel Group, ensuring a customer-centric, high-quality, and scalable service experience, including the following functions :
  • Finance Operations : Manage end-to-end finance processes including Accounts Payable, Billing, Credit Management, Sales Commission, and General Accounting (Record-to-Report), ensuring accuracy, timeliness and compliance.
  • Procurement Services : Deliver operational procurement support and vendor management, driving efficiency and adherence to procurement governance.
  • Legal Contract Services : Provide contract lifecycle support including contract drafting, reviewing, and administrative support.
  • HR Payroll Services : Manage payroll processing, statutory filings and compliance across supported entities, working closely with Group HR.
  • IT Support Services : Oversee end-user support, IT service desk operations and coordination with Group IT for basic infrastructure and access management services.
  • Lead the daily operations of the KL GBS Centre, ensuring business continuity, operational excellence, and adherence to defined SLAs, KPIs, and compliance requirements.
  • Drive continuous improvement, automation, and standardization of processes.
  • Ensure cost optimization and resource efficiency across all service lines.
  • Leverage data and analytics to monitor performance, identify trends, and proactively resolve service delivery issues.

Stakeholder Engagement

  • Act as the primary liaison with internal customers, business units, and corporate functions, ensuring alignment between GBS and evolving business needs.
  • Build and maintain strong relationships with external stakeholders, including government agencies, regulatory bodies, and strategic partners.
  • Represent the KL GBS Centre in audits, compliance reviews, and strategic planning forums.
  • Lead, motivate, and develop a high-performing team across multiple functions, fostering a culture of service excellence, innovation, and accountability.
  • Promote cross-functional collaboration, knowledge sharing and professional growth of teams.
  • Champion talent development, succession planning, and employee engagement for talent retention and building a sustainable talent pipeline.
  • Serve as a visible and credible leader for the GBS Centre, both within the Singtel Group and to the external ecosystem.

    • Strategic Enablement

  • Support and drive the transformation of the KL Shared Services Hub into a full-fledged GBS Centre.
  • Contribute to broader Corporate Centre optimisation initiatives including the use of intelligent automation tools and AI-driven solutions to complement the human workforce.
  • Ensure readiness for future expansion, including infrastructure, talent pipeline, and service scalability.

    • Other Duties

  • Undertake any additional responsibilities necessary to ensure the successful operation and evolution of the KL GBS Centre.

    • Skills for Success

  • Bachelor’s degree in Business, Accounting, IT, or Engineering.
  • At least 15 years of experience in Global Business Services (GBS) Centre & Shared Services, operations, or corporate services leadership.
  • Minimum of 8 years in a senior management role with a proven track record of managing multi-functional service centres or GBS environments.
  • Experience working in a matrixed operating model with exposure to stakeholder management across geographies and BU.
  • Strong understanding of finance, procurement, legal, HR, and IT operations.
  • Experience working with government / regulatory bodies in Malaysia is a plus.
  • Strong financial and commercial acumen, with experience in cost management, budgeting, and business case development.
  • Excellent stakeholder management, communication, and leadership skills.
  • Strong people leadership and talent development capabilities, with a track record of building high performing, engaged teams.
  • Cultural sensitivity and adaptability to operate effectively in a diverse, cross-border environment.

    • What’s On Offer

    You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

    Application Details

    To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality.

    Privacy Statement : Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

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