Data Analyst, Contact Centre

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• To deliver periodic (Daily, Weekly, Monthly, Quarterly) performance reports of daily operations.
• Planning, designing and maintenance of above mentioned performance reports.
• Work with Performance and CRM data, including transformation, spotting anomalies & troubleshooting.
• Creation and maintenance of Excel Macro / VBA using syntax as and when required.
• Basic SQL programming to perform data extraction when required.
• Stakeholders’ liaison and management, both internal and external.

Requirements

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