This job offer is not available in your country.

Support Team IT

Turn Cloud Technology Service (M) Sdn BhdKuala Lumpur, MY

14 days ago

Job description

To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online -Participate in on-call rotation for after-hours support -Resolve client’s technical issues in a timely and professional manner -To provide simple user training and on-going user support -To support as helpdesk or call center first liner for resolution or technical support -Answer for enquiries on relevance to company products -To create ticket for the support, continue with assignment / follow up / analysis for subsequent activities until close case -To generate helpdesk report for daily / monthly reporting purpose -To communicate with other department / team in order to follow up on incident -Other ad-hoc task given by supervisor [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-turn-cloud-technology-service-m-sdn-bhd-job-support-team-it]

Able to work in rotate shift (morning shift 9am-6pm / afternoon shift 2pm-11pm) and weekends -Minimum SPM / Diploma -Good communication and realiable -Fluency in Mandarin is a must, Malay and English -Other languages are added advantage

Create a job alert for this search

It Support • Kuala Lumpur, MY