Service Desk Specialist

Service Desk Support Specialist

Location : Hyva, Mid Valley City, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

About the Role

As a Service Desk Support Specialist in our Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will provide first‑level technical support to end‑users and ensure the smooth operation of IT services. The role involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher‑level support.

Responsibilities

• Investigate incoming IT‑related incident tickets, provide first‑level remote support, and resolve incidents.
• Fulfill IT‑related service requests, such as creating user accounts.
• Support users via call, chat, email, and ticketing tools.
• Create and update knowledge base articles.
• Collaborate with various stakeholders across the business, including our Global functions teams.

Requirements (Hard & Soft Skills)

Educational Level

Language

Shift

Diversity, Equity & Inclusion (DEI)

We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

Join us and be part of a team where everyone belongs!

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industry

Truck Transportation

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