Manager, HDM Expert M / F

Job Description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours : 9am – 6pm Malaysian Time

Region : Lux

What will you do?

Individual will be part of the Market Solutions, Banking Services department and will play a key role and provide 1st level support for the Operations team within Banking Services on any infrastructure (IT) issue.

Responsible for :

• Perform filtering and analyze all issues, bugs raised by the business on a daily basis.
• Follow up and manage infrastructure issue and raise to the IT department including enhancement requested by business.
• Be the lead to oversee and coordinate development of business processes, including writing the Business Requirement Document and perform UAT testing.
• Champion and drive brightpath / process improvement ideas within the department.
• Review and standardize the DOP & Process notes, review of bespoke processes and their procedures.
• Coordinator between various stakeholders and Ops Teams, for any projects and initiatives.
• To pair with the SME to combine Technical, Ops & System knowledge.
• To assist when Gap analysis requires, on Clients Change request, new process migration and E&O due to system gap.
• The incumbent is responsible to ensure allocated tasks are executed in an accurate and timely manner.
• Responsible for the day-to-day operation, innovation and goals defined by the Director of Market Solutions Malaysia, implemented and actively contribute to the implementation of the Target Operating Model for the respective activities.
• Follows established procedures, processes or work routines under fairly direct supervision.
• Has scope to interpret policies / procedures and is able to determine own priorities in delivering longer-term (quarterly / semi-annual) results with supervisory monitoring of results and after-the-fact review.
• Receives managerial direction to establish expected results over extended timelines and is able to independently determine how and when results are to be achieved.

Complément

What will you do? (continuation)

Individual will be part of the Market Solutions, Banking Services department and will play a key role and provide 1st level support for the Operations team within Banking Services on any infrastructure (IT) issue.

Responsible for :

Operates with wide discretion in a major operating area provided that actions are consistent with established operating principles and with pre-approval to implement actions that affect other areas or functions within the company.

Work on medium- & long-term transformational projects (1-3 years).

Review and address gaps in the processes that impacts delivery to clients.

Simplify the data consolidation process for the processes (Reduce manual, more automated)

Starting date 01 / 11 / 2025 Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization

What do you need to succeed?

Must-have

4 years

Nice-to-have

Minimum experience level 3-5 years

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.