Senior Admin & Customer Service Executive

Senior Admin & Customer Service Executive

About the job Senior Admin & Customer Service Executive

We are hiring behalf of our client, immigration consulting firm based in Singapore, known for delivering high quality services in Singapore PR and Citizenship applications.

As a Senior Admin & Customer Service Executive , you will play a crucial role in supporting and guiding clients through immigration process. This is remote role andincludes managing documentation, providing accurate advisory services and ensuring a seamless experience for each applicant.

Key Responsibilities :

• Handle and manage clients' immigration applications primarily for Singapore Citizenship and Permanent Resident status.
• Communicate clearly and regularly with clients to collect, verify and organise necessary documents.
• Provide accurate documentation advice and tailored guidance, staying updated on Singapore immigration regulations and polices.
• Draft personalised and compelling cover letters based on individual client backgrounds
• Ensure precision and compliance in all submissions to relevant government agencies
• Deliver an exceptional client service experience from consultation to post-submission support
• Respond promptly to client queries and assist in all necessary post-submission formalities.
• Maintain digital tracking systems and record with updated information.
• Assist with any other tasks assigned by the management

Requirements :

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