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Retail Assistant

Retail Assistant

VV EHOUSE SDN BHDKlang, Selangor, Malaysia
9 hours ago
Job description

Responsibilities

  • Welcome customers as they enter the store, providing a positive first impression and engaging with them in a friendly manner.
  • Answer customer questions about products, services, and store policies. Provide knowledgeable information to assist in their purchase decisions.
  • Offer product suggestions based on customer needs and preferences, upselling or cross-selling additional items.
  • Manage sales transactions accurately through the eCommerce system, ensuring proper handling of payments and issuing digital receipts.
  • Ensure that products are well-organized, properly labeled, and displayed according to store standards. Maintain visual merchandising and store layouts.
  • Foster a close working relationship with the fulfillment and sales teams to ensure instore purchases are captured in the system and efficient handling of any returns.
  • Collect customer feedback and relay it to management to improve service and store operations.
  • Assist with in-store events, product launches, or promotional activities as required.
  • Maintain the store's cleanliness and organization, ensure the air conditioning is set to a comfortable temperature, and verify that water supply, electricity, Wi-Fi and CCTV are functioning properly.

Requirements

  • Minimum SPM or equivalent qualifications.
  • Previous experience in a retail environment is an added advantage.
  • Familiar with ecommerce system and digital tools, such as mall apps, QR code, kiosks, etc.
  • Willing to work varied shifts, including weekends and holidays, as required by the store's operating hours.
  • Ability to communicate clearly, listen actively, and respond to customer needs effectively.
  • Demonstrates understanding and patience when dealing with diverse customer needs and situations.
  • Understanding of the store's products or services to assist customers and provide accurate information.

    • Job Type : Full-time

    Pay : RM1, RM2,300.00 per month

    Experience :

  • mall : 1 year (Preferred)

    • Language :

  • English (Preferred)

    • Work Location : In person

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    Retail Assistant • Klang, Selangor, Malaysia