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Client Servicing cum Account Manager

DocMark Marketing & SolutionsNovotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia

17 hours ago

Job description

Are you a people person with a passion for marketing and events?

Do you love building relationships and seeing projects come to life?

DocMark Marketing & Solutions, a vibrant 360 creative marketing and events agency, is looking for a talented Client Servicing & Account Manager to join our growing team

At DocMark Marketing & Solutions, we specialize in helping businesses boost their brand presence, turn leads into sales, and create unforgettable events. Our diverse client portfolio includes both monthly retainer accounts focused on social media management and exciting event-based projects. We need someone who can seamlessly manage both

What You'll Do :

Client Relationship Management : Build and maintain strong, long-lasting relationships with a diverse range of clients, understanding their business goals and marketing needs.
Project Management : Oversee the successful execution of marketing and event projects from start to finish, ensuring they are delivered on time, within budget, and to the highest quality standards.
Requirements Gathering : Actively listen to client briefs, clarify objectives, and translate their vision into actionable plans for our internal teams (design, content, events, etc.).
Strategy & Proposal Development : Work with the team to develop compelling marketing strategies, proposals, and presentations that align with client goals.
Communication & Reporting : Provide regular updates to clients on project progress, performance metrics, and campaign results.
Problem Solving : Proactively identify and resolve any client-related issues or challenges, ensuring client satisfaction.
Upselling & Cross-selling : Identify opportunities to grow client accounts by introducing them to additional services that can further benefit their business.
Coordination : Liaise effectively with internal teams (e.g., social media specialists, content creators, event managers, designers) to ensure seamless project delivery.

What We're Looking For :

Experience : Proven experience (4-5 years preferred) in a client servicing, account management, or project management role, ideally within a marketing, advertising, or events agency.

Communication Skills : Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin is a plus), with the ability to articulate ideas clearly and persuasively.

Relationship Builder : A natural ability to build rapport, trust, and strong relationships with clients.

Organizational Prowess : Highly organized with exceptional time management skills and the ability to juggle multiple projects simultaneously.

Problem Solver : Proactive, resourceful, and capable of thinking on your feet to find solutions

Marketing & Events Savvy : A solid understanding of social media marketing trends, digital marketing concepts, and event management processes.

Team Player : Collaborative mindset, willing to work closely with internal teams to achieve shared goals

Positive Attitude : Enthusiastic, self-motivated, and eager to learn and grow with our agency.

Interested candidates can also e-mail your resume / cv / portfolio to us at :

Looking forward to working with you

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Account Manager • Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia