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Associate Customer Relationship Manager

Alliance Bank Malaysia BerhadLunas, Kedah, Malaysia

1 day ago

Job description

Sales and Service Management involves providing excellent personalized service to Priority Banking (PB) customers, attending to their various banking transaction needs, and resolving problems / complaints within specified turnaround times.

Actively identify and pursue sales opportunities by expanding and growing the new customer base and New Investment Account through referrals from existing PB customers or through personalized service recovery efforts.
Growing existing relationship Assets Under Management (AUMs) and acquiring new customers.
Working with Wealth Management Office, Branch Operations, Customer Service Division, and Lending Hubs to obtain comprehensive product updates exclusive to affluent customers.
Identifying cross-sell opportunities among existing PB customers for relationship deepening.
Promoting product bundles to higher cross-sell penetration and contributing to growth in the bank’s revenue.
Actively sourcing new sales and leads within the internal database and cross-referrals obtained from , SME, Commercial, and Corporate Banking, and other cross-referrals products within GCB.

Execute sales performance and tracking processes, including supporting the Branch Manager / PB Hub Manager in achieving sales and service performances that meet the branch target, compiling and submitting accurate and timely sales reports.

Maintain accurate and updated information, including keeping abreast of updated product information and market changes, serving as the first line of defense to identify fraudulent and unusual activities, upholding operational compliance.

Portfolio and Relationship Management involves growing the customer franchise, containing customer attrition at a low rate, and constantly growing balances and share of wallet in key products.

Actively convert existing Fixed Deposit portfolio to revenue-generating products and market and sell consumer products to the portfolio of PB customers.

Understanding and assessing customers’ requirements and recommending appropriate consumer products, actively cross-selling to Alliance Bank’s customers, and referring new non-consumer lending opportunities.

Build and maintain long-term and profitable relationships by providing quality customer service, resolving customers’ problems and complaints, ensuring turnaround times for wealth products / credit applications and fulfillment processes are within service levels agreed upon.

Manage stakeholders, participate in daily / weekly sales briefings conducted by the Branch Manager, and project a professional business image at all times.

Risk and Regulatory Management involves managing portfolio risk exposure, ensuring zero mis-selling to PB customers, and ensuring self-compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, and 3rd party confidentiality.

Skills

Experience in sales or sales management.

Project satisfactory customer service quality and behavior.

Able to work well in a team.

Fluent in conversing and writing in English, Bahasa Malaysia, or Chinese language / dialects.

Good planning and organization skills, flexibility to change, proactive, and open to problem-solving, decision-making, and analytical thinking.

Possess good job knowledge in banking and banking products.

Passion for success and keen to work in a sales-driven environment.

Knowledge

Candidate must possess at least a Diploma or Degree in any field, such as Banking, Accounting and Finance, Economics, Marketing, or Business Studies.

Experience

At least 2-3 years of working experience in the banking and financial industry, especially in the area of consumer banking.

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Relationship Manager • Lunas, Kedah, Malaysia