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Compliance Operations Lead

Compliance Operations Lead

SUNRATEKuala Lumpur, Kuala Lumpur, Malaysia
21 days ago
Job description

Overview

SUNRATE is a global payment and treasury management platform for businesses worldwide. Since its inception in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge proprietary platform, extensive global network, and robust APIs. With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with top global financial institutions and is a principal member of Mastercard and Visa.

The Compliance Operations Lead will manage the daily execution of AML / KYC operational processes in Malaysia, ensuring timely, accurate, and policy-compliant completion of onboarding and ongoing due diligence tasks. This role leads the operational teams responsible for delivering high-quality KYC outputs, works closely with the 2nd Line of Defence (Compliance) to embed controls, and drives continuous process improvement to meet both business and regulatory needs.

Responsibilities

  • Lead and manage the Malaysia-based KYC operations team, covering both new client onboarding and ongoing due diligence activities.
  • Oversee workload distribution, queue management, and adherence to turnaround time targets.
  • Ensure operational processes align with policies and standards set by 2LOD Compliance.
  • Act as first point of escalation for operational issues or unusual findings.
  • Monitor and report productivity, quality, and SLA performance to management.
  • Implement process enhancements to improve efficiency, accuracy, and scalability.
  • Coordinate with QA teams to address recurring quality issues and implement corrective actions.
  • Prepare teams for audits or internal reviews by ensuring documentation and evidence are complete and organised.
  • Provide coaching, training, and performance feedback to team members.

Qualifications

  • Bachelor’s degree in Business, Finance, or related discipline.
  • 5+ years of experience in AML / KYC operations, with at least 2 years in a supervisory or leadership role.
  • Strong understanding of 1LOD vs 2LOD roles within a financial crime compliance framework.
  • Proven experience managing high-volume operational environments.
  • Excellent communication, leadership, and problem-solving skills.
  • Continuous improvement mindset and process optimisation experience.
  • Proficiency in multiple languages is a plus, including English, Bahasa, and Chinese.
  • Experience in the payments industry is an advantage.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Other

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    Operation • Kuala Lumpur, Kuala Lumpur, Malaysia