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Junior Technical Support

Junior Technical Support

AZ Soft Global Sdn. Bhd.Petaling Jaya, Selangor, Malaysia
20 days ago
Job description

Requirements

  • Minimum education is Certificates / Vocational / Diploma in any related field
  • Basic understanding of SQL and database structures is a plus but willing to learn is the key.
  • Strong problem-solving skills and attention to detail.
  • Due to the nature of our business and customer base, Mandarin is a must.
  • Excellent verbal and written communication skills.
  • Ability to work both independently and as part of a team.
  • Availability for daily shifts and rotating weekend support under agreed terms.
  • Prior experience in a technical support role is an advantage but not required.

Responsibilities

  • Provide timely and effective support to customers via email, chat, and phone.
  • Troubleshoot technical issues and resolve them or escalate to higher tiers when necessary.
  • Maintain a high level of customer satisfaction by delivering excellent service.
  • Execute and troubleshoot SQL queries to assist with customer reports and data analysis.
  • Collaborate with the development and database teams to resolve basic technical issues.
  • Ensure data accuracy and integrity when handling customer data.
  • Assist in configuring and maintaining user accounts setting or system settings based on customer request.
  • Provide guidance to customers on system setup and customization.
  • Document and maintain records of configuration changes and solutions.

    • Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.
  • Access to ongoing training and resources.

    • Additional Benefits

  • EPF / SOCSO / PCB

    • Skills

    Troubleshooting Technical Knowledge Customer Service Communication Problem-Solving

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    Technical Support • Petaling Jaya, Selangor, Malaysia