Sea Logistics Operation Care Manager - Export (ISC)

Sea Logistics Operation Care Manager - Export (ISC)

Join to apply for the Sea Logistics Operation Care Manager - Export (ISC) role at Kuehne+Nagel

Overview

It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Responsibilities

• To qualify + enter customer orders into the operational execution process.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
• To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

Qualifications

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who We Are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Distribution, Supply Chain, and Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage

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