Sales & Marketing Administrator

Job Title

Sales & Marketing Administrator at Renaissance Hotels

Additional Information

• Job Number :
• Job Category : Sales & Marketing
• Location : Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, 50450
• Schedule : Full Time
• Position Type : Non-Management
• Located Remotely? : N

Position Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales‑related documents throughout the sales process (e.g., proposals, contracts, banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (brochures, promotional materials). Use sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (hours of operation, rates, room types, packages, promotions, entertainment, restaurants, special events). Serve as point of contact for clients, communicating by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing ≤ 10 lb without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. We see business travel as an adventure and are looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.

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