Immigration Specialist - Kuala Lumpur SDC (VVN)

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Overview

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. We help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner, focusing on cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Vialto has over 6,500 staff in over 50 countries and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. We foster a culture of belonging where everyone can thrive and share their unique talents and expertise to positively impact the communities we serve. To learn more, you can explore our podcast On the Move, and follow us on Linkedin and Instagram.

Job Description

A career in immigration practice will provide you with the opportunity to help our clients adopt a more strategic approach to global entity governance across their organizations. We help our clients meet and manage their immigration obligations and solve complex problems. Our team specializes in providing immigration support across all of our clients’ disciplines. You will advise clients on their local and overseas immigration issues and exposures. This role focuses on assisting with the immigration requirements of our clients' employees, ensuring adherence to immigration laws and regulations and delivering outstanding client service. The caseworker collaborates with clients, individual employees, legal teams, government entities, and various stakeholders to facilitate efficient and well-coordinated immigration processes.

Responsibilities

• Serve as the primary point of contact for corporate clients seeking immigration support.
• Understand the unique immigration needs of each client and develop tailored immigration plans.
• Handle the end-to-end immigration process for employees, including visa applications and work permits.
• Prepare and review immigration forms, petitions, and supporting documentation to ensure accuracy and compliance.
• Interpret and apply immigration rules to ensure clients' compliance and avoid potential legal issues.
• Advise clients on immigration processes, timelines, and potential risks.
• Maintain accurate and organized case files for each client, ensuring all relevant documents are securely stored and readily accessible.
• Ensure commercial awareness by recording time and supporting billing activities, understanding scope creep.
• Prepare and submit necessary documentation to government agencies and authorities.
• Communicate effectively with clients, government officials, and internal teams for seamless information exchange.
• Coordinate with network offices, third-party providers, consulates, embassies, and immigration authorities to stay up to date on rules and monitor case progress.
• Handle unexpected issues during the immigration process with professionalism and efficiency.
• Provide regular updates to clients on the status of their immigration cases or changes to immigration rules.
• Use tools and techniques to extract insights from current trends in the business area.
• Address client inquiries, concerns, and feedback in a timely and courteous manner.
• Train new / junior team members on case management and immigration forms and applications.
• Stay up-to-date with relevant immigration laws, regulations, and policies.
• Depending on service line, assist with the implementation of relevant technology / platforms.

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