Senior Operations Manager

Overview

Purpose Statement : Responsible for establishing and maintaining direction to all operational personnel within a focus factory in order to ensure customer and operational commitments are fulfilled, customer satisfaction retained and to enable customer growth. Participates in development of methods, techniques and evaluation criteria for projects, programs and people. Ensures budgets and schedules meet corporate requirements.

Key Responsibilities

• In conjunction with site functional leads, develop, lead, and motivate the manufacturing operations team, including evaluating talent, solidifying succession plans, and improving leadership capabilities.
• Oversee the effective implementation of customer and operational strategies, ensuring quality, materials, delivery, revenue, profitability, and customer satisfaction objectives are met.
• Manage site operational and daily management metrics. Manage improvements to meet or exceed expectations of the Plexus System of Operational Excellence.
• Maintain customer relationships and be an escalation path for the manufacturing operations, working directly with Customer Management to manage customer P&L and secure future growth opportunities.
• Implement programs that improve labor efficiency, on-time delivery, continuous quality improvement, and meet other corporate or customer requirements.
• Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education / Experience Qualifications

Other Qualifications

Physical Requirements

Travel Requirements

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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