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Associate Engineer

SingtelMelaka, Malaysia

17 days ago

Job description

Be a part of something BIG!

As a Associate Enginner, you are responsible to support the field technician for their installation and maintenance jobs. This is not limited to perform validation and checks on fixed business orders to ensure it is ready for installation appointment.

Make an Impact by :

Contact customer on key updates, change and milestone
Verify and ensure order have been processed accurately and on timely manner and ready for installation or maintenance visit. Conduct necessary rectification action (including escalation), when requires.
Provide guidance and support to internal staff (sales and field technician) relating to the fixed business orders related appointment and procedure
Assist to re-schedule the installation appointment and communicate if there is any delay issue for Fiber or if customer insists to make chang
Explain and manage customer expectation on the installation and maintenance related issue and experience
Coordinate, follow up and liaise with building management on their permit / approval / requirement for our in-building work and activities
To escalate any issues which cannot be completed within agreed procedures
Any ad-hoc task assigned by Team Leader or superior

Skills for Success :

Diploma or Degree graduate in Business Studies / Administration.

Minimum 1 year working experience in servicing industry

Good interpersonal and communication skill

Customer oriented which places meeting the customers’ need as top priority

Ability to perform in a fast-paced environment & work well under pressure.

Rewards that Go Beyond :

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Working Location :

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang Melaka.

Your Career Growth Starts Here. Apply Now!

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Associate • Melaka, Malaysia