Customer Service Representative

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

An Ocean Customer Service Representative handles the logistical and customer-facing aspects of ocean freight shipments.

This role involves coordinating bookings, tracking shipments, providing updates and solutions to clients, and resolving any issues that may arise.

They are the main point of contact for clients, ensuring their needs are met and maintaining strong relationships.

Key Responsibilities :

• Handling Shipments :

Coordinating all aspects of ocean freight shipments, including bookings, pre-alert notifications, custom clearance, delivery planning and billing.

Maintaining regular communication with clients, providing updates on shipment status, and addressing their inquiries.

Proactively identifying and resolving issues related to shipments, including operational problems, documentation issues, and pricing queries.

Developing and maintaining strong relationships with clients, ensuring their satisfaction, and addressing their needs.

Tracking shipments and preparing reports, including customer tracing reports and KPI reports.

Ensuring compliance with company policies and regulations, as well as government regulations related to shipping and customs clearance.

Maintaining accurate and timely data entry into the company's operational performance standards.

Facilitating communication with overseas clients and vendors, responding to emails and requests promptly.

Escalating problems to management when necessary.

Skills and Qualifications :

Additional Responsibilities :

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.