Executive, Chargeback & Dispute Management
Hong Leong BankKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionIf you are looking to excel and make a difference, take a closer look at us… Posting Job Title : Executive, Chargeback & Dispute Management ## Overview : The Executive, Chargeback & Dispute Management is responsible for attending to all issuing-related disputes, ensuring compliance with credit and debit card guidelines, and meeting established performance standards.This role reports to the Section Head, Chargeback & Dispute Management. Key Responsibilities and Accountabilities : Functional (job responsibilities) Analyze and process transaction disputes, including managing all stages (1st Chargeback, Representment, Pre-Arbitration, Arbitration, Pre-Compliance, Compliance, Collaboration) to meet Visa and Mastercard deadlines and minimize financial losses. Review and re-submit rejected Chargeback transactions to facilitate recovery. Validate card scheme responses and reverse temporary credits for rejected cases. Verify the accuracy and sufficiency of Chargeback documentation provided to Acquirers. Conduct daily reconciliation and monitoring of GL Accounts, preparing month-end ageing buckets and statistics for Balance Sheet Review.Jobholder Requirements Malaysian citizen.Education / Qualification Degree holders or any professional certificate,.Experience / Requirements 2-3 years of experience in a financial institution or related field. Possesses foundation dispute handling knowledge, chargeback guidelines and banking knowledge Working proficiency in Microsoft Word and Excel. Proven experience in customer interaction and transaction processing. Working proficiency in credit card systems, including Ascend and Dispute Manager System (DMS), with expertise in Visa and Mastercard dispute resolution. Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.
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Executive Management • Kuala Lumpur, Kuala Lumpur, Malaysia