General Manager

Pop Meals is one of the fastest-growing food brand startups in Southeast Asia. Our mission is to make quality food accessible for everyone. We use data, automation and technology to redefine the traditional cost structure and to build the future of QSR. Having grown to 75 outlets within just a few years, our ambition is to expand to over 1000 outlets in the next 5 years.

Join us in building Southeast Asia’s next most-loved food brand - proudly started in Malaysia.

Key Responsibilities :

Customer Experience Excellence :

Develop and implement systems that enhance customer satisfaction in all outlets.

Oversee food preparation, ensuring adherence to SOPs for quality and consistency.

Maintain high standards of cleanliness, meal availability and scheduling.

Ensure swift, friendly, and hygienic service.

Address and minimize issues such as order mix-ups and cancellations.

Building a High-Performing Team :

Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.

Establish a training academy and implement ongoing training initiatives.

Set up incentive structures, reporting lines, and processes to reward performance.

Address underperformance promptly to maintain a high standard of operations.

Profitability & Financial Management :

Manage the P&L of outlets.

Drive revenue through excellent service and local store marketing.

Optimize labor costs and reduce overhead expenses in logistics, management and waste.

Expansion & Growth :

Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through).

Operational Expertise : Highly organized, structured, and attentive to detail, with a hands‑on approach to managing operations.

Leadership & Team Building : Infectious enthusiasm with a strong ability to motivate, train, and set high standards for the team.

Adaptability : Calm under pressure, open to change, and quick to execute improvements based on feedback.

Results-Driven : Aggressive in pursuing goals, focused on execution, and proactive in solving problems to meet and exceed targets.

Customer-Centric Mindset : Committed to enhancing the customer experience through innovative solutions and efficient service.

Why you should work with us :

• Competitive salary and flexibility in start / end work time (to avoid peak traffic, accommodate family needs or gym routine,...)
• Ambitious and fast‑moving team with colleagues excited about intersection of finance, F&B and technology and to build a fast growing company.
• Fast career progression with plenty of opportunity to take on increasing responsibility quickly and help you learn and grow your skill set.
• Opportunity to shape a young brand and bring in your ideas across all functions of the business.
• Flat hierarchy with founders / all senior leaders being approachable and accessible.

Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions :

Hospitality & Tourism 101-1,000 employees

#J-18808-Ljbffr