Chinese Speaking Customer Experience Specialist (Remote in Malaysia)

Overview

Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

Responsibilities

• As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements

Why Join Us

How to Apply

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

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