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Senior / Claims Specialist, Motor (TPBI)

Senior / Claims Specialist, Motor (TPBI)

AllianzKuala Lumpur, Malaysia
30+ days ago
Job description

Responsibilities

Claims Management :

  • Evaluate and process third-party bodily injury claims, ensuring accurate assessment of liability and damages.
  • Conduct thorough investigations, including gathering evidence, interviewing witnesses, and consulting with medical and legal experts as needed.
  • Determine appropriate claim settlements based on policy coverage, legal liability, and medical assessments.
  • Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.

Customer and Stakeholder Interaction :

  • Provide clear and concise updates to all parties involved, ensuring a transparent and customer-focused approach.

    • Regulatorypliance :

  • Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements.
  • Maintain up-to-date knowledge of relevant laws, regulations, and industry best practices related to motor insurance and bodily injury claims.

    • Documentation and Reporting :

  • Prepare detailed reports and documentation for each claim, maintaining accurate and organized records.
  • Analyze claims data to identify trends and areas for process improvement.

    • Collaboration and Team Support :

  • Work closely with internal teams, including underwriting, risk management, and legal, to support the overall claims process.

    • Continuous Improvement :

  • Participate in training and development opportunities to enhance skills and knowledge.
  • Contribute to process improvement initiatives aimed at increasing efficiency and customer satisfaction.

    • Qualifications and skills

  • Professional certification in insurance or claims management.
  • Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) andmercial General Insurance Gl) with Singapore College of Insurance is preferred.
  • Minimum 5 years of experience in Motor claims handling with a focus on third party bodily claims
  • Good knowledge of Singapore's motor insurance regulations and claims processes.
  • Strong analytical and problem-solving skills.
  • Excellentmunication and negotiation abilities.
  • Ability to work independently and manage multiple claims simultaneously.
  • Proficiency in claims management software and Microsoft Office Suite.

    • Allianz Group is one of the most trusted insurance and asset managementpanies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

    We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

    We therefore wee applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

    Great to have you on board. Let's care for tomorrow. Job ID 76300

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    Senior Specialist • Kuala Lumpur, Malaysia