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Customer Service Team Leader
Manpower MalaysiaBest View Hotel Subang Jaya, Selangor, Malaysia12 hours ago
Job descriptionMinimum 2 years of experience in customer service / contact centre Must able to speak, read and write in Mandarin fluently At least 1 year in a team leader / supervisory role Strong leadership and people management skills Excellent verbal and written communication in English Familiarity with digital banking or financial services is an advantage Able to work on the specified shift and rest days Sunday – Thursday (1 : 30pm – 10 : 30pm)
Key Responsibilities :
- Lead and motivate a team of Customer Service Executives
- Monitor daily team performance and service level metrics
- Conduct coaching, feedback sessions, and performance evaluations
- Handle escalations and ensure timely resolution of customer issues
- Liaise with internal departments to ensure operational efficiency
- Drive continuous improvement initiatives across the team
- Ensure adherence to company policies, compliance, and SOPs
Requirements :
Working Hours :
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Customer Service • Best View Hotel Subang Jaya, Selangor, Malaysia