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Information Technology Support Specialist
Valmont Industries, Inc.Subang Jaya, Selangor, Malaysia1 day ago
Job descriptionManage user access requests, including account creation, role assignment, and password resets. Ensure compliance with IT security policies and access control procedures. Support internal audits by providing access logs and documentation. Maintain user guides, FAQs, and support documentation for Doclink and Epicor. Conduct basic user training sessions or onboarding for new employees. Document support resolutions and contribute to the knowledge base. Assist with minor system updates, patches, and configuration changes under supervision. Support data entry, report generation, and workflow troubleshooting. Collaborate with business teams to understand and resolve operational issues. Diploma or Bachelor's degree in IT, Computer Science, or related field. 2–4 years of experience in IT support or application support roles. Exposure to ERP systems (Epicor required) and document management tools (Doclink preferred). Basic understanding of SQL, SSRS, and ERP workflows. Familiarity with helpdesk systems and ticketing tools. Knowledge of ITIL or similar support frameworks is a plus. Strong communication and interpersonal skills. Customer-focused mindset with a proactive approach to problem-solving. Ability to work independently and manage multiple support requests. The role may involve after-hours support during system upgrades or outages. This role is for a 6-month contract.
The IT Support Analyst – Level 1 provides first-line support for business applications, primarily Doclink and Epicor ERP . This role ensures smooth day-to-day operations by resolving user issues, assisting with system access, and supporting application functionality across the APAC region. The analyst works closely with business users and IT teams to maintain system performance and user satisfaction.
Key Responsibilities :
Application Support (Doclink & Epicor) :
- Provide first-level troubleshooting and support for Doclink and Epicor ERP systems.
- Log, track, and resolve support tickets via the IT helpdesk system.
- Assist users with navigation, basic functionality, and error resolution.
- Escalate complex issues to Level 2 / 3 support or external vendors as needed.
- Monitor system performance and report recurring issues or trends.
User Access & Security :
Documentation & Training :
Operational Support :
Qualifications & Skills :
Education :
Experience :
Technical Skills :
Soft Skills :
Additional Information :
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Information Technology Information Specialist • Subang Jaya, Selangor, Malaysia
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