您的工作内容
- 处理来自中国,香港客户的进出电话和电邮,提供准确及时的信息
- 以专业且富有同理心的方式回应客户的询问和投诉
- 确定客户需求并提供解决方案,或将复杂问题升级至相关团队
- 维护详细的客户互动记录,并根据需要进行跟进
- 通过提供有关流程和程序的反馈,参与持续改进
- 积极参与团队会议和培训课程,提升自己的技能
我们在寻找的人才
精通粤语,中文和基本英语,具备出色的沟通能力具有客户服务或呼叫中心经验,最好有类似行业的经验具备较强的问题解决和批判性思维能力,能够处理各种客户查询致力于提供卓越的客户服务,并有真诚帮助他人的愿望学历要求 : SPM, UEC, O-level 或更高工作时间 : 24 / 7 轮班 - 5 天工作日欢迎无工作经验申请我们提供的福利
在IGT Solutions,我们致力于创造一个让员工茁壮成长的环境。除了具有竞争力的薪资外,我们还提供一系列福利,支持您的身心健康和职业发展,包括 :
综合医疗和牙科保险超多的年假和病假职业晋升和技能培训机会协作和支持的团队文化现代化、设施完善的办公环境EPF, SOCSO企业优惠
工作地点 : Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1 / 51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站)
What you'll be doing
Handle inbound and outbound calls and emails from China & Hong Kong customers, providing accurate and timely information.Respond to customer inquiries and complaints in a professional and empathetic mannerIdentify customer needs and provide solutions, or escalate complex issues to the relevant teamMaintain detailed records of customer interactions and follow up as requiredParticipate in continuous improvement by providing feedback on processes and proceduresActively participate in team meetings and training sessions to enhance your skillsWhat we're looking for
Fluency in both Cantonese, Mandarin and English, with excellent verbal and written communication skillsPrevious experience in a customer service or call center role, ideally in a similar industryStrong problem-solving and critical thinking abilities to handle a variety of customer queriesCommitment to providing exceptional customer service and a genuine desire to help othersAbility to work effectively in a fast-paced environment and adapt to changing prioritiesProficient in using computer systems and various software applicationsWhat we offer
Generous annual leave and sick leave entitlementsOpportunities for career advancement and skills trainingCollaborative and supportive team cultureModern, well-equipped office facilitiesEPF, SOCSOCorporate DiscountLocation : Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1 / 51a, Seksyen U1, 40150 Shah Alam, Selangor (Linked LRT or KTM Subang Jaya station)
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
