Customer Service Executive

Job Overview : Szindore is seeking a dedicated and tech-savvy Customer Service Representative (E-commerce) to manage customer inquiries, solve problems, and ensure a luxury buying experience across Shopee, TikTok Shop, and other social media platforms. This role involves real- time engagement with online shoppers, proactive issue resolution, and supporting post purchase satisfaction to increase repeat buyers and positive reviews. Key Responsibilities : -Handle customer inquiries, order-related issues, and product concerns via chat, DM, email, Shopee, and TikTok comment sections. -Ensure high levels of customer satisfaction by providing timely, polite, and solution-oriented responses. -Monitor and reply to product reviews, customer feedback, and seller ratings, maintaining a positive brand image. -Coordinate with the fulfilment and logistics teams to resolve shipping, refund, or return issues.  -Use customer insights to report recurring issues and propose process improvement. -Update FAQs, auto-replies, and template responses based on trending questions or campaign changes. -Ensure all communication reflects Szindore’s premium and empowering brand tone.  [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-szindore-job-customer-service-executive]

Requirements : -SPM A for Bahasa Melayu and English -Diploma or Bachelor’s Degree in Mass Communication, Marketing, or related fields. -fresh graduates with strong portfolios are also encouraged to apply.  -Familiar with e-commerce platforms (Shopee, TikTok Shop) and customer chat systems. -Comfortable handling demanding customers in a fast-paced digital environment. -Multilingual (e.g., Malay, English, Mandarin) is a strong advantage.