Manager, Payments Centre of Excellence (Sabah)

If you are looking to excel and make a difference, take a closer look at us…

• Develop and execute comprehensive strategies to advance the community banking business model through payments ecosystems
• To identify and maintain customer portfolio to drive business growth through nurturing relationships
• To lead and implement innovative approaches to engage the business community for future business activities
• To drive customer acquisition activities with the aim to drive deposits growth by bundling payments and CASA program and other HLBB product offerings
• Provide leadership and guidance to stakeholders (Branch, Sales Channels, SME, etc) in the payments product line up
• Foster a culture of collaboration and cross selling efforts to inculcate the One Bank structure
• To identify and cultivate strategic partnerships with community organizations, local business and associations to expand the reach to the business community for payments business
• Perform evaluation, financial analysis, and recommendation on merchant business, projects and campaigns.
• Drive business development efforts to attract new customers and deepen existing relationships within the regional community
• Provide support to branches for merchant business related enquiries
• Oversee the development and implementation of operational processes and procedures to ensure efficiency, compliance and risk management within the Centre of Excellence framework
• Monitor and analyse key performance metrics to track progress and identify areas of improvement
• Championing customer engagement ensuring products and services meet the unique needs of the local community
• Implement initiatives to enhance customer engagement, satisfaction and loyalty through personalized interactions and tailored solutions
• To comply with all relevant guidelines and statutory requirement.