Service Desk Analyst (Mandarin Speaker)DXC Technology Inc. • Petaling Jaya, Selangor, Malaysia
Service Desk Analyst (Mandarin Speaker)
DXC Technology Inc. • Petaling Jaya, Selangor, Malaysia
30+ days ago
Job descriptionJob Description : JOB SUMMARY : To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Ensure escalation and management of calls is to agreed service levels. Profile : The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He / she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern. Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft operating systems and applications. Excellent verbal and written communication skills in Mandarin and English Ideally, candidates will have previous experience working within a technical support environment / customer service environment, delivering front-line service directly to customers, preferably within an international company. Responsibilities & Activities : Answer contacts promptly and professionally Log / Validate all contacts Call Handling Database Resolve a high percentage of customer problems using the relevant tools and systems Manage end to end all calls logged, providing regular updates to customers on call status Complete follow-on actions as appropriate Invoke Escalation Procedures within defined time frames Adhere to account Policies & Procedures Work to achieve individual and team goals Protect confidential and sensitive information and materials Observe strict compliance to licensing, copyright and trademark legislation Accomplish other duties as required Adhere to all DXC Policies & Procedures – Including Security and SOBC Core Competency : Ability to communicate at all levels, both technically and non-technically Professional & confident Good time management skills Excellent communication (written and oral) and listening skills Ability to perform well as part of a team under direct supervision Strong customer focus with prior experience in a customer service role Strong interpersonal skills Analytical and diagnostic skills Desire to work in a rapidly changing environment Demonstrated ability to prioritize tasks and work under pressure Demonstrated ability to actively participate and work within a team Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes Ability to comprehend and uphold DXC Policies and Procedures Adherence to 24 X 7 rosterAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available DXC Technology (NYSE : DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .
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Service Desk Analyst • Petaling Jaya, Selangor, Malaysia
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