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Fresh Graduate (Technical Support - Japanese Speaker)

Fresh Graduate (Technical Support - Japanese Speaker)

HCLTechKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Fresh Graduate (Technical Support - Japanese Speaker)

HCLTech Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Undergo intensive training provided by HCLTech and Client on various networking technologies, including Routing & Switching, Enterprise Networking, Service Provider Networking, and Network Security.
  • Develop a foundational understanding of Cisco products and solutions as part of the Client TAC support model.
  • Actively participate in CCNA training and subsequent hands‑on lab sessions to build practical networking skills.
  • Engage in rigorous Japanese language and cultural training to achieve fluency and cultural competency required for effective customer interaction.
  • Assist senior engineers in troubleshooting and resolving network incidents for Japanese‑speaking end‑customers, under guidance.
  • Document technical issues and resolutions clearly and concisely in both English and Japanese.
  • Adhere strictly to Client and HCLTech's security, compliance, and operational procedures.
  • Collaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.
  • Continuously learn and adapt to new technologies and customer requirements in a dynamic environment.

Technical Acumen

  • Fresh Graduate (bachelor’s degree in engineering, Computer Science, IT, or a related technical field).
  • Only candidates with less than 3 years of working experience will be considered for this position.
  • Strong foundational knowledge in networking concepts, particularly Routing & Switching (e.g., OSI model, TCP / IP, basic routing protocols, switching concepts).
  • Eagerness to learn and develop expertise across multiple networking domains (Collaboration, Enterprise Networking, Service Provider Networking, Network Security).
  • Basic understanding of command‑line interfaces and network troubleshooting methodologies.
  • Native or Near‑Native Fluency in Japanese (both written and spoken), evidenced by academic qualifications (e.g., Japanese Language and Culture degree) or recognized certifications (e.g., JLPT N1 / N2).
  • Demonstrated understanding of Japanese business etiquette and cultural norms.
  • Excellent English communication skills (written and verbal) for internal team collaboration and technical documentation.

    • Soft Skills

  • Exceptional problem‑solving and analytical abilities.
  • High aptitude for learning complex technical subjects.
  • Strong interpersonal and communication skills.
  • Customer‑centric mindset with a passion for delivering excellent service.
  • Ability to work effectively in a fast‑paced, multi‑cultural team environment.
  • Self‑motivated and proactive with a strong desire for continuous self‑improvement.

    • Training Program

  • HCLTech Onboarding & Foundational Training
  • CCNA Certification Preparation & Hands‑on Labs
  • In‑depth Japanese Language & Cultural Immersion
  • Rigorous Cisco Product‑Specific Training by Client Experts
  • Mentorship and Shadowing opportunities with experienced engineers.
  • Clear progression path from Tier 1 upwards based on performance and assessment outcomes.

    • Seniority level : Entry Level

    Employment type : Full‑time

    Job function : Information Technology

    Industries : IT Services and IT Consulting

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    Japanese Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia