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Customer Service Specialist

Customer Service Specialist

Bottle NexusMalaysia
1 day ago
Job description

Bottle Nexus LLC | US-Based Liquor & Spirits Company

Bottle Nexus, a

leading US-based liquor and spirits technology company

, is seeking a

Customer Service Specialist

to join our dynamic remote team. We empower alcohol brands to sell online through

compliant eCommerce technology and premium checkout solutions

What You'll Do

  • Respond to

customer support tickets

(email / chat) regarding order inquiries.

  • Answer

    • inbound customer phone calls

    from our US customers.

  • Provide clear, professional, and empathetic resolutions.
  • Collaborate with internal teams to escalate and resolve issues efficiently.

    • Work Schedule

  • Fully Remote

    • (Malaysia-based only).

  • Monday to Friday,

    • 9 AM – 6 PM (Malaysia Time)

  • 8 hours per day, 40 hours per week.

    • Compensation

  • $8 USD / Hour (~RM34 per hour)
  • Approx.

    • RM5,000 per month

    (based on full-time schedule).

    Requirements

  • Strong written & spoken

    • English communication skills

  • Previous

    • customer service experience

    (tickets, calls, or live chat).

  • Ability to handle

    • order-related inquiries

    with patience and professionalism.

  • Good internet connection and a quiet environment for calls.
  • Familiarity with e-commerce or order management systems is a plus.

    • Why Join Bottle Nexus?

  • Work with a

    • growing international company

    at the forefront of liquor eCommerce.

  • Be part of a

    • supportive and innovative team

  • Gain experience in

    • premium customer support operations

    across the US market.

    How to Apply :

  • Submit your CV directly via LinkedIn.
    • Create a job alert for this search

    Customer Service • Malaysia