Associate Business Support Specialist (Vietnamese Bilingual) - Open for Fresh Graduates

Job Description

Overview

Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization ensures that employee purchase orders, supplier invoices, and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery.

Responsibilities

The STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers. The role involves actively managing cases and responding to customers via phone. The position is part of a team of STS SRD Tier 1 Specialists located in our Company’s Business Services Centers (BSC) in the Czech Republic, Costa Rica, and Malaysia.

• Being part of a team of STS professionals executing STS SRD Tier 1 processes globally, applying the “Follow the Sun Model’’
• Ensuring tickets are taken care of with utmost quality and in a timely manner (based on the defined SLAs)
• Providing first-in-class customer support through the case management tool (ServiceNow) and telephony system
• Understanding their role in the end-to-end design
• Delivering high-quality service to employees and suppliers to increase customer satisfaction
• Collaborating effectively with SRD Tier 2 analysts as well as all other STS subgroups to ensure a globally consistent approach
• Adhering to the global process design, policies, and compliance requirements
• Raising opportunities and pain points to help inform strategy for continuous improvement opportunities
• Identifying common trends and themes in the support group to identify long-term solutions and reduce the number of cases created
• Working closely with SRD Tier 2 and the Global Governance team on frequent flyers and other areas of opportunity
• Driving adoption and effective use of the ServiceNow platform for documenting and tracking service requests and issues
• Using available ServiceNow dashboards to drive productivity as well as consistency
• Supporting other team members by providing cover when required

Education & Experience

Required Attributes

Physical Position Requirements

N / A

Possible Career Moves

Required Skills

Adaptability, Business Support, Communications Support, Credit Management, Customer Technical Support, Financial Accounting Controls, Financial Operations, Human Resources (HR) Shared Services Advisory, Invoice Processing, IT Infrastructure Support, Preparation of Financial Reports, Process Improvements, Productivity Improvements, Project Risk Assessments, Quantitative Analytics

Preferred Skills

Current Employees apply HERE

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

12 / 8 / 2025

Requisition ID

#J-18808-Ljbffr