Customer Service Specialist

A well-established international company is looking for a Customer Service Specialist to join its growing team based in Kuala Lumpur . This is a great opportunity for someone with a strong service mindset, order processing experience, and the ability to work well across departments. This role supports B2B operations and requires attention to detail, good communication skills, and the ability to thrive in a fast-paced, structured environment.

Location : Kuala Lumpur

Salary : RM3,200 + 13th month contractual

Key responsibilities

• Handle incoming orders via phone, email, WhatsApp, or sales reps
• Ensure accurate and timely order entry and coordination with warehouse teams
• Act as the main point of contact for customer inquiries and complaints
• Work closely with the sales, supply chain, and finance teams
• Follow up on returns, delivery issues, and complaint resolutions
• Ensure all activities comply with internal SOPs and distribution standards

Requirements

Benefits

This is a permanent role based in Kuala Lumpur, offering long-term development and a collaborative working culture.

Apply now! Only shortlisted candidates will be contacted. Thank you for your understanding.