Customer Relationship Manager

Overview

Priviledge Banking Hub Manager at Alliance Bank Malaysia Berhad Responsibilities

Focus on excellent personalized service to PB customers by attending to PB customers' banking transactions and resolving problems / complaints within specified turnaround times (TAT). Actively identify and pursue sales opportunities by expanding the customer base and new investment accounts through referrals from existing PB customers or through personalized service recovery efforts. Grow existing relationships and assets under management (AUM) such as CASA, Fixed Deposits, and acquire new customers. Collaborate with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates exclusive to affluent customers. Identify cross-sell opportunities among existing PB customers and for relationship deepening; promote product bundles where applicable to increase cross-sell penetration and contribute to revenue growth. Actively source new sales and leads within internal databases and cross-referrals from , SME, Commercial and Corporate Banking, and other cross products within GCB. Execute sales performance and tracking processes by supporting Branch Manager / PB Hub Manager to achieve sales and service targets; compile and submit accurate and timely sales reports. Maintain accurate and updated information by staying abreast of updated product information and market changes (e.g., revised interest rates of Alliance Bank products and competitors). Serve as the first line of defense to identify fraudulent and unusual activities; uphold operational compliance. Portfolio & Relationship Management : grow customer franchise and contain attrition; constantly grow balances and share of wallet in key products (e.g., CASA, FD, Foreign Current Account, Investment Products, and Insurance Products). Actively convert existing FD portfolio to revenue-generating products (e.g., CASA and / or FCA / DCI / product bundles). Market and sell consumer products to own portfolio of PB customers; assess customer requirements and recommend appropriate consumer products; cross-sell to Alliance Bank’s customers. Refer non-consumer lending opportunities and direct to the appropriate lending units (e.g., Commercial and Corporate Banking). Build and maintain long-term, profitable relationships; provide quality customer service and obtain customer feedback on sales-related matters. Resolve customer problems and complaints on sales-related matters and escalate unresolved issues as needed to the appropriate managers and Service Quality for formal replies. Qualifications / Properties

Seniority level : Entry level Employment type : Full-time Industries : Motor Vehicle Manufacturing Notes

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