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Customer Service Executive – Banking ( Immediate Hiring)
EPSKuala Lumpur17 days ago
Job descriptionPossess a diploma or higher educational qualification. Understanding of financial markets, investment products, and regulatory requirements will be an advantage. Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment. Strong interpersonal and communication skills. Good command of English and Mandarin, both spoken and written, required to serve Mandarin-speaking clients.
Responsibilities :
- Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
- Communicate effectively with clients through various channels, including email, phone, and Live Chat.
- Collaborate with internal teams to ensure timely and accurate delivery of services.
- Proactively identify and resolve issues to ensure client satisfaction.
- Analyze client feedback to identify areas for improvement and implement solutions.
Requirements :
Sub Specialization : Others;Any Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur
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Customer Service Executive • Kuala Lumpur