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Customer Service Executive (Mandarin Speaker Needed)

Customer Service Executive (Mandarin Speaker Needed)

Owndays Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
17 days ago
Job description

Requirements

  • Bachelor's degree in a relevant field
  • Proficiency in English, Mandarin, and Bahasa Malaysia languages
  • Capable of performing effectively under pressure
  • Prior experience in customer service is highly desirable
  • Experience in sales and service roles preferred
  • Possesses a strong service-oriented mindset
  • Demonstrates a willingness to learn and adapt to diverse environments
  • Proficient in the use of MS Office suite

Working Hours : Weekdays (Monday - Friday, 9 : 30am - 6.30pm)

Responsibilities

  • Respond to customer inquiries and provide detailed product information via phone and various social media platforms utilized by the company.
  • Manage customer feedback and complaints, ensuring timely resolution and follow-up to enhance customer satisfaction.
  • Analyze weekly and monthly customer reviews, compile comprehensive reports, and present summarized insights to relevant departments to facilitate continuous improvement.
  • Demonstrate strong communication skills in English, Mandarin, and Bahasa Malaysia, adept at maintaining brand integrity even under pressure, with a knack for effective and engaging communication.
  • Thrive in a high-pressure environment and able to perform effectively under demanding conditions.

    • Benefits

  • AWS at least 1 month when complete one year service.
  • Loyalty allowance +RM100 every year complete full service 1 year up to 10 years.
  • Annual Leave 10 days +1 day in every year complete full service 1 year up to 20 days.
  • Complimentary Spectacle each year for full time staff.
  • 1.5 ( Able to work Over time if needed )

    • Salary adjustment after passing the probation.

    Skills

    Communication Problem-solving Time Management Patience Communication Skills Empathy Problem-solving Skills Customer Focus

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    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia