Order Management Coordinator

Job Description

• Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)
• Process orders with correct documents in compliance with policies and procedures.
• Be the single point of contact for customers on their orders and inquiries thorough email and chat.
• Handling inquiries and questions, handle complaints, troubleshoot problems and provide information as requested.
• Review scheduled ship date for each orders and provide ship commit to customer upon request.
• Attend weekly business meeting and provide info on shippable orders for the month.
• Assigned serial numbers to orders prior to shipments. Provide reports to customers as requested after shipments closed.
• Assigned to work on improvement projects to drive and achieve higher levels of service quality and ensuring customer satisfactions.

Basic Requirements

We're looking for a dedicated individual to join our team.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.